These Terms of Service ("Terms") govern your use of reaxoimatic.com and the Reaxiomatic parameter search platform (together, the "Service") operated by Reaxiomatic, Inc. ("the Company," "we," "us," or "our"), with offices at 600 B Street, Suite 1700, San Diego, CA 92101, US. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms address the public website and early-access product offering. Customers who have entered a separate pilot or enterprise agreement with the Company are additionally governed by those agreement terms, which control in the event of any conflict.
1. Agreement
These Terms constitute a legally binding agreement between you and the Company. They cover your use of the public website reaxoimatic.com and, where applicable, the Reaxiomatic process-optimization platform accessed through that site or through credentials provided by the Company.
2. Use of the Service
- You must be at least 18 years old or have the consent of a parent or legal guardian to use the Service.
- You agree not to use the Service for unlawful purposes, to interfere with its operation, or to attempt to gain unauthorized access to systems or data.
- You may not scrape, reverse-engineer, or copy the Service except as permitted by applicable law.
- The Service is designed for professional use by process engineers and manufacturing personnel. You represent that you are accessing the Service in a professional capacity.
3. Intellectual Property
The Service, including all text, graphics, logos, software, and the underlying parameter search engine and optimization algorithms, is owned by the Company or its licensors and is protected by U.S. and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access the Service for its intended purpose of evaluating and using the Reaxiomatic platform.
4. User Content and Data
You are responsible for any content you submit through the Service (including via contact forms or email). You represent that you have all necessary rights to submit such content. You grant us a limited license to use, store, and process the content as necessary to provide the Service and respond to your inquiry.
Production data (CNC logs, CMM records, SPC exports, yield measurements) that you or your organization submit to the platform through a pilot or enterprise engagement is processed pursuant to a separate data-processing agreement. We do not use customer production data to train general-purpose models without explicit written consent from the customer organization.
5. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PARAMETER RECOMMENDATIONS GENERATED BY THE SERVICE ARE BASED ON STATISTICAL MODELING OF SUBMITTED DATA; YOU REMAIN RESPONSIBLE FOR VALIDATING ANY RECOMMENDED SETTINGS AGAINST YOUR OWN PROCESS AND QUALITY REQUIREMENTS BEFORE IMPLEMENTATION.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED USD $100.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.
7. Indemnification
You agree to defend, indemnify, and hold harmless the Company from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party right.
8. Termination
We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination will survive (including Sections 3, 5, 6, 7, 9, and 10).
9. Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.
Informal Resolution. Before filing a claim, you agree to contact us at [email protected] and attempt informal resolution for at least 60 days.
Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in California, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a jury trial and the right to participate in a class action.
Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in California, USA for intellectual-property infringement or unauthorized access to the Service.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.
11. Contact
Reaxiomatic, Inc.600 B Street, Suite 1700
San Diego, CA 92101, US
Email: [email protected]
Phone: +1 (619) 478-0151